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[ DevCourseWeb.com ] Udemy - Service Desk and ITIL Fundamentals.zip 468.3 MB
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01 - Welcome to ITIL Foundation Certification Prep.mp4 33.0 MB
02 - Service Management Fundamentals.mp4 52.0 MB
03 - ITSM Lifecycle Fundamentals.mp4 52.2 MB
04 - Processes 101.mp4 72.0 MB
05 - Service Portfolios.mp4 45.1 MB
06 - Financial Management.mp4 53.8 MB
07 - Business Relationship Management.mp4 39.2 MB
08 - Service Design Package.mp4 55.2 MB
09 - Catalog Management.mp4 35.6 MB
10 - Service Level Management.mp4 93.4 MB
11 - Availability Management.mp4 56.8 MB
12 - Capacity Management.mp4 43.7 MB
13 - IT Service Continuity Management (ITSCM).mp4 59.0 MB
14 - Information Security.mp4 33.0 MB
15 - Supplier Management.mp4 29.9 MB
16 - Service Transition Overview.mp4 35.5 MB
17 - Configuration Management.mp4 64.7 MB
18 - Change Management.mp4 75.9 MB
19 - Release and Deployment.mp4 55.8 MB
20 - Knowledge Management.mp4 50.5 MB
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02 - Putting ITIL® into Practice Problem Management Techniques/0. Putting ITIL® Into Practice Problem Management Techniques/1. Welcome (course overview).mp4 40.7 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/4. Practices.mp4 26.1 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/6. Transition processes.mp4 21.6 MB
01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/Conclusion/2. Additional resources.mp4 18.8 MB
02 - Putting ITIL® into Practice Problem Management Techniques/8. Next Steps/2. Where to go.mp4 18.1 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/3. Methods.mp4 18.1 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/1. Introduction to DevOps for ITIL®-Driven Shops/1. The traditional enterprise IT shop and the .. with digitalization.mp4 17.4 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/5. Design processes.mp4 17.1 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/1. Introduction to DevOps for ITIL®-Driven Shops/3. What DevOps and enterprise DevOps have ..how they differ.mp4 16.3 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/4. Strategy processes.mp4 15.0 MB
01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/4. Enact and enable outcomes.mp4 13.5 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/2. The service life cycle.mp4 13.4 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/9. Functions.mp4 13.1 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/11. Technology and architecture.mp4 13.1 MB
02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/5. How to do it Example.mp4 13.0 MB
03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/2. DevOps and Enterprise IT Challenges/1. Enterprise-level change control and release gates.mp4 12.5 MB
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03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/1. Values.mp4 11.4 MB
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7.Continual Service Improvement Phase (DAY 6)/62.The Role of Automation.mp4 219.5 MB
1.Introduction and Exam Information (Getting Started)/02.Exam Basics.mp4 8.3 MB
1.Introduction and Exam Information (Getting Started)/03.Where Can I Take the ITIL Foundations Exam.mp4 54.4 MB
1.Introduction and Exam Information (Getting Started)/04.Exam Tips and Tricks.mp4 45.5 MB
2.IT Service Management and ITIL v3 (DAY 1)/05.ITSM and the ITIL Framework.mp4 29.0 MB
2.IT Service Management and ITIL v3 (DAY 1)/06.The Service Lifecycle.mp4 20.0 MB
2.IT Service Management and ITIL v3 (DAY 1)/07.Processes.mp4 39.6 MB
2.IT Service Management and ITIL v3 (DAY 1)/08.Functions.mp4 19.5 MB
2.IT Service Management and ITIL v3 (DAY 1)/09.Roles.mp4 46.2 MB
2.IT Service Management and ITIL v3 (DAY 1)/10.Organizational Structure in ITIL.mp4 15.5 MB
2.IT Service Management and ITIL v3 (DAY 1)/11.Service Desk.mp4 29.2 MB
2.IT Service Management and ITIL v3 (DAY 1)/12.Technical Management.mp4 7.9 MB
2.IT Service Management and ITIL v3 (DAY 1)/13.Application Management.mp4 14.1 MB
2.IT Service Management and ITIL v3 (DAY 1)/14.IT Operations Management.mp4 16.8 MB
2.IT Service Management and ITIL v3 (DAY 1)/15.RACI Model.mp4 18.7 MB
3.Service Strategy Phase (DAY 2)/16.Service Strategy Phase.mp4 27.4 MB
3.Service Strategy Phase (DAY 2)/17.Business Case Analysis.mp4 16.8 MB
3.Service Strategy Phase (DAY 2)/18.Value - Utility and Warranty.mp4 27.4 MB
3.Service Strategy Phase (DAY 2)/19.Service Assets.mp4 14.5 MB
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03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4 277.6 MB
01 Introduction/001 Welcome objective and schedule.mp4 57.4 MB
01 Introduction/002 Certification exam-en.srt 4.2 kB
01 Introduction/002 Certification exam.mp4 40.5 MB
01 Introduction/003 Qualification scheme-en.srt 7.6 kB
01 Introduction/003 Qualification scheme.mp4 77.0 MB
02 Service Life Cycle/001 What is ITIL_-en.srt 10.3 kB
02 Service Life Cycle/001 What is ITIL_.mp4 110.9 MB
02 Service Life Cycle/002 Components and phases of a service life cycle-en.srt 11.4 kB
02 Service Life Cycle/002 Components and phases of a service life cycle.mp4 117.9 MB
02 Service Life Cycle/003 Main concepts of the service life cycle-en.srt 11.5 kB
02 Service Life Cycle/003 Main concepts of the service life cycle.mp4 97.0 MB
02 Service Life Cycle/004 Summary_ Service life cycle-en.srt 9.6 kB
02 Service Life Cycle/004 Summary_ Service life cycle.mp4 96.3 MB
03 Service Management as a Practice/001 IT today IT opportunity-en.srt 10.4 kB
03 Service Management as a Practice/001 IT today IT opportunity.mp4 100.2 MB
03 Service Management as a Practice/002 What is a service_-en.srt 9.3 kB
03 Service Management as a Practice/002 What is a service_.mp4 96.9 MB
03 Service Management as a Practice/003 What is service management_-en.srt 6.6 kB
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078-Availability Management Objectives.flv 23.5 MB
070-Service Level Management Activities.flv 22.9 MB
066-Service Level Management Objective.flv 22.9 MB
072-Service Level Requirements (SLRs).flv 22.4 MB
081-Information Security Management Objectives.flv 21.9 MB
089-Capacity Management Objectives.flv 21.8 MB
067-Service Level Management Basic Concepts.flv 21.3 MB
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080-Availability Management Key Terminology.flv 20.0 MB
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