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文档列表

Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.pdf 3.6 MB
Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.pdf 6.7 MB
Charles_T._Betz__-_Data_Architecture_for_ITSM.pdf 1.4 MB
Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.chm 1.4 MB
COBIT Documentation/Board Briefing on IT Governance.pdf 399.6 kB
COBIT Documentation/Cobit- IS Governance.pdf 398.3 kB
COBIT Documentation/Cobit- Management Guidelines.pdf 877.0 kB
COBIT Documentation/COBIT- Security Baseline 2004.pdf 424.3 kB
COBIT Documentation/Cobit- Student Book.pdf 780.0 kB
COBIT Documentation/COBIT_Control_Objectives.pdf 1.1 MB
COBIT Documentation/COBIT_Executive_Summary.pdf 444.7 kB
COBIT Documentation/COBIT_Framework.pdf 738.5 kB
COBIT Documentation/COBIT_Implementation_Toolset.pdf 717.1 kB
COBIT Documentation/COBIT_Management_Guidelines.pdf 877.0 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/License.txt 7.7 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/ReadMe.txt 6.7 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Checklist 1.0.doc 110.1 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Guidance & Instructions.doc 486.4 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Template.doc 207.4 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Training Guide 1.0.ppt 90.6 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/sla.ico 766 Bytes
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLM - Concepts Explained 1.0.ppt 49.2 kB
Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.pdf 1.7 MB
EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.pdf 250.7 kB
extras/Alignability 4 Print/Alignability - Alarm Management.doc 760.8 kB
extras/Alignability 4 Print/Alignability - Availability Management.doc 481.3 kB
extras/Alignability 4 Print/Alignability - Capacity Management.doc 371.2 kB
extras/Alignability 4 Print/Alignability - Change Management.doc 1.7 MB
extras/Alignability 4 Print/Alignability - Configuration Management.doc 814.1 kB
extras/Alignability 4 Print/Alignability - Continuity Management.doc 1.4 MB
extras/Alignability 4 Print/Alignability - Glossary.doc 300.0 kB
extras/Alignability 4 Print/Alignability - Help.doc 178.2 kB
extras/Alignability 4 Print/Alignability - Incident Management.doc 1.3 MB
extras/Alignability 4 Print/Alignability - Model.doc 963.1 kB
extras/Alignability 4 Print/Alignability - Problem Management.doc 729.1 kB
extras/Alignability 4 Print/Alignability - Profile.doc 314.9 kB
extras/Alignability 4 Print/Alignability - Release Management.doc 993.3 kB
extras/Alignability 4 Print/Alignability - Service Level Management.doc 1.2 MB
extras/Alignability 4 Print/Alignability 4.doc 870.9 kB
extras/IBMTivoliUnifiedProcess-v2_1_3.exe 37.0 MB
extras/VERITAS - От центра затрат к центру прибыльности/book cover.pdf 1.9 MB
extras/VERITAS - От центра затрат к центру прибыльности/VERITAS - От центра затрат к центру прибыльности.pdf 4.1 MB
extras/Джин Желязны - Бизнес-презентация. Руководство по подготовке и проведению.chm 850.3 kB
extras/Дитгер Хан - ПиК. Планирование и контроль. Концепция контроллинга.chm 18.8 MB
extras/Желязны - Говори на языке диаграмм.doc 4.5 MB
Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.pdf 188.9 kB
HP - IT Service Management Reference Model/AVAILMGMT.PFD 30.2 kB
HP - IT Service Management Reference Model/avm_all.pdf 1.7 MB
HP - IT Service Management Reference Model/baall.pdf 1.1 MB
HP - IT Service Management Reference Model/btall.pdf 1.7 MB
HP - IT Service Management Reference Model/CAPMGMT.PFD 25.8 kB
HP - IT Service Management Reference Model/capm_all.pdf 1.5 MB
HP - IT Service Management Reference Model/cfg_all.pdf 2.0 MB
HP - IT Service Management Reference Model/chg_all.pdf 1.7 MB
HP - IT Service Management Reference Model/chg_all.zip 747.8 kB
HP - IT Service Management Reference Model/cosm_all.pdf 1.7 MB
HP - IT Service Management Reference Model/COSTMGT.PFD 30.0 kB
HP - IT Service Management Reference Model/custmall.pdf 1.6 MB
HP - IT Service Management Reference Model/inc_all.pdf 1.7 MB
HP - IT Service Management Reference Model/INTRO2.pdf 49.6 kB
HP - IT Service Management Reference Model/itsd_all.pdf 681.5 kB
HP - IT Service Management Reference Model/ITSM_B1.pdf 20.4 kB
HP - IT Service Management Reference Model/ops_all.pdf 2.1 MB
HP - IT Service Management Reference Model/optdem.exe 4.0 MB
HP - IT Service Management Reference Model/prob_all.pdf 1.5 MB
HP - IT Service Management Reference Model/rtpall.pdf 1.8 MB
HP - IT Service Management Reference Model/SERVPLAN.PFD 41.3 kB
HP - IT Service Management Reference Model/slm.pdf 186.6 kB
HP - IT Service Management Reference Model/sp_all.pdf 1.8 MB
HP - IT Service Management Reference Model/SVLVMGMT.PFD 29.2 kB
HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.pdf 30.9 MB
ISO 9001-2000 Quality Management System Design.pdf 2.1 MB
IT Problem Management - Prentice Hall.pdf 1.8 MB
ITIL - основа концепции управления ИТ-сервисами.pdf 172.5 kB
ITIL 3/ITIL_Glossary.doc 368.6 kB
ITIL 3/ITIL_Glossary.pdf 397.3 kB
itil exam/ITFO_exam_rus.pdf 80.8 kB
itil exam/ITIL.RU.Mod.pdf 147.3 kB
itil exam/ITIL.Testking.EX0-100.v.09.23.2006.by.Bruno.106q.vce 73.3 kB
itil exam/Trandumper.ITIL.Foundation.(All 5 ITIL Papers 200).199.vce 159.4 kB
itil exam/VCE/visual_certexam_suite_setup.exe 5.2 MB
ITIL на практике.pdf 136.1 kB
ITIL Поддержка услуг/ITIL-Поддержка услуг.doc 739.8 kB
ITIL Поддержка услуг/ITIL-Поддержка услуг.pdf 21.6 MB
Itilium.pdf 30.8 MB
ITILupdate.pdf 41.1 kB
ITILv3/OGC - ITIL v3 - Continual Service Improvement.pdf 3.3 MB
ITILv3/OGC - ITIL v3 - Service Design.pdf 9.5 MB
ITILv3/OGC - ITIL v3 - Service Lifecycle - Introduction ITIL.pdf 15.3 MB
ITILv3/OGC - ITIL v3 - Service Operation.pdf 2.9 MB
ITILv3/OGC - ITIL v3 - Service Strategy.pdf 9.2 MB
ITILv3/OGC - ITIL v3 - Service Transition.pdf 7.3 MB
ITIL_Based_ITSM_The_Application_Developers_View.pdf 2.2 MB
ITIL_Glossary.pdf 100.2 kB
ITIL_method.pdf 417.6 kB
ITSM Введение ИТ Сервис-менеджмент/Introduction to itSMF - Введение в ИТ Сервис-менеджмент (rus).pdf 8.5 MB
ITSM Введение ИТ Сервис-менеджмент/itSMF_ITIL Введение в ИТ Сервис-менеджмент.djvu 7.1 MB
ITSM Введение ИТ Сервис-менеджмент/itSMF_ITIL Введение в ИТ Сервис-менеджмент.doc 11.4 MB
itSMF - An Introductionary Overview of ITIL. Pocket Guide.pdf 3.1 MB
IT_Service_Management.A_Companion_to_ITIL.pdf 685.3 kB
John_Wiley___Sons_-_Information_Technology_Outsourcing_Transactions_-_Process__Strategies__an.pdf 18.7 MB
John_Wiley___Sons_-_Integrating_Service_Level_Agreements.Optimizing_Your_OSS_For_SLA.pdf 8.8 MB
McGraw.Hill.IT.Auditing.Dec.2006.chm 3.2 MB
Mcgraw_Hill_Software_Project_Management_2nd_Edition.pdf 17.9 MB
me-itil-sdp-helpdesk-smb.pdf 167.2 kB
Microsoft_SMF_Guide/Availability Management.doc 511.5 kB
Microsoft_SMF_Guide/Capacity Management.doc 761.9 kB
Microsoft_SMF_Guide/Change Management.doc 1.4 MB
Microsoft_SMF_Guide/Configuration Management.doc 593.4 kB
Microsoft_SMF_Guide/Directory Services Administration.doc 1.1 MB
Microsoft_SMF_Guide/Financial Management.doc 507.4 kB
Microsoft_SMF_Guide/Incident Management.doc 3.5 MB
Microsoft_SMF_Guide/Infrastructure Engineering.doc 1.6 MB
Microsoft_SMF_Guide/IT Service Continuity Management.doc 307.7 kB
Microsoft_SMF_Guide/Job Scheduling.doc 365.1 kB
Microsoft_SMF_Guide/Network Administration.doc 308.2 kB
Microsoft_SMF_Guide/Problem Management.doc 1.4 MB
Microsoft_SMF_Guide/Release Management.doc 958.0 kB
Microsoft_SMF_Guide/Security Administration.doc 293.4 kB
Microsoft_SMF_Guide/Security Management.doc 816.6 kB
Microsoft_SMF_Guide/Service Desk.doc 949.8 kB
Microsoft_SMF_Guide/Service Level Management.doc 2.3 MB
Microsoft_SMF_Guide/Service Management Function Overview.doc 746.5 kB
Microsoft_SMF_Guide/Service Monitoring and Control.doc 1.1 MB
Microsoft_SMF_Guide/Storage Management.doc 373.8 kB
Microsoft_SMF_Guide/System Administration.doc 543.2 kB
Microsoft_SMF_Guide/Workforce Management.doc 267.8 kB
MOF/Availability Management.doc 584.2 kB
MOF/Capacity Management.doc 1.1 MB
MOF/Change Management.doc 1.6 MB
MOF/Configuration Management.doc 779.8 kB
MOF/Directory Services Administration.doc 1.1 MB
MOF/Financial Management.doc 675.8 kB
MOF/Incident Management.doc 4.0 MB
MOF/Infrastructure engineering.doc 1.3 MB
MOF/IT Service Continuity Management.doc 436.2 kB
MOF/Job Scheduling.doc 514.0 kB
MOF/Network Administration.doc 497.7 kB
MOF/Problem Management.doc 1.6 MB
MOF/Release Management.doc 1.7 MB
MOF/Secuity Administration.doc 545.3 kB
MOF/Security Management.doc 1.4 MB
MOF/Service Desk.doc 2.3 MB
MOF/Service Level Management.doc 2.5 MB
MOF/Service Management Function Overview.doc 783.9 kB
MOF/Service Monitoring and Control.doc 1.3 MB
MOF/Storage Management.doc 499.2 kB
MOF/System Administration.doc 627.7 kB
MOF/Workforce Management.doc 393.7 kB
NSD.itsm.Kazan.ppt 4.9 MB
OGC_Prince2_3E_2002.pdf 3.3 MB
O_Reilly_-_Essential_Microsoft_Operations_Manager.chm 5.9 MB
Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.chm 1.1 MB
Process_Modeling_and_Simulation_with_ITIL_Framework.pdf 3.7 MB
PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.pdf 678.3 kB
Reversing Secrets of Reverse Engineering (Apr 2005).pdf 8.8 MB
Service_Level_Management_SLA.doc 2.5 MB
Syngress_-_Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005.chm 1.7 MB
XWAVE - ITIL Overview.ppt 309.8 kB
Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к.doc 462.3 kB
Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к.rar 84.9 kB

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