magnet:?xt=urn:btih:CB3A4F19FEA514FE76117EA3CE9714DE7E216EED
007 Understanding how 'icebergs' can sink your service.mp4 28.5 MB
024 Exploring the escalating costs of service failure.mp4 26.3 MB
005 Setting customer service goals.mp4 25.0 MB
012 Understanding why serving customers is hard.mp4 24.8 MB
013 Exploring how incentives can hurt service.mp4 24.7 MB
026 Exploring the manager`s paradox.mp4 24.3 MB
010 Responding to online complaints.mp4 23.2 MB
023 Getting first-contact resolution.mp4 23.2 MB
011 Improving service quality.mp4 23.0 MB
020 Managing multiple service channels.mp4 23.0 MB
014 Fixing broken service systems.mp4 22.8 MB
008 Learning why customers don`t complain.mp4 22.4 MB
003 Creating a customer service vision.mp4 21.6 MB
009 Exploring the voice of customer feedback.mp4 21.1 MB
021 Scheduling customer service employees.mp4 20.0 MB
017 Putting customer value first.mp4 19.9 MB
015 Empowering employees.mp4 19.7 MB
018 Balancing speed and quality.mp4 18.9 MB
022 Connecting service to the bottom line.mp4 18.5 MB
025 Making a business case to invest in service.mp4 18.4 MB
Pluralsight - Managing Microsoft Desktops - Managing and... 249.6 MB
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Using Emotional Intelligence and Managing Aggressive People 2.0 GB
Managing+Successful+Projects+With+Prince2+-+2009.pdf 98.0 MB
Lynda - Managing Budget-Constrained Projects with... 210.7 MB
Lynda.com - HTML5 Managing Browser History (Aug. 2011) 71.8 MB
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