Lynda - Innovative Customer Service Techniques - 磁力管家 - 男人都爱上的磁力连接搜索引擎

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01. Introduction/01_01-Welcome.mp4 6.9 MB
01. Introduction/01_02-What you should know before watching this course.mp4 8.1 MB
01. Introduction/01_03-Understanding why customer service is hard.mp4 16.6 MB
02. Influencing Customer Perceptions/02_01-Identifying the most important need.mp4 22.1 MB
02. Influencing Customer Perceptions/02_02-Winning the moments of truth.mp4 26.3 MB
02. Influencing Customer Perceptions/02_03-Making wait time more bearable.mp4 23.4 MB
02. Influencing Customer Perceptions/02_04-Getting customers to know your name.mp4 16.3 MB
03. Enhancing Your Service Senses/03_01-Improving your powers of observation.mp4 23.2 MB
03. Enhancing Your Service Senses/03_02-Overcoming the illusion of speed.mp4 23.2 MB
03. Enhancing Your Service Senses/03_03-Understanding the consequences of multitasking.mp4 27.5 MB
03. Enhancing Your Service Senses/03_04-Avoiding directed attention fatigue.mp4 25.1 MB
04. Building Teamwork/04_01-Identifying the secrets of employee motivation.mp4 22.9 MB
04. Building Teamwork/04_02-Increasing teamwork between departments.mp4 27.8 MB
04. Building Teamwork/04_03-Creating positive social pressure.mp4 27.7 MB
05. Conclusion/05_01-Next steps.mp4 8.3 MB
Exercice Files/Ex_Files_Innovative_Cust_Service.zip 190.3 kB

北川ゆい Akira COCOLO Saiko あいだももあさのくるみあまいれもんいしかわ愛里いとうしいなうさみ恭香うちだまひろかぐやひめかとりこのみかないかほくすのき琴美クミコグレースくらもとまい（葉月ありさ）さとみ中村あみしいな純菜しのざきさとみ（三沢亜也）牧本千幸（つかもと友希）眞木ありさデヴィテラパトリックドミニカともさかまいともさか愛なごみもえひなこ

亲，你知道吗？下载的人越多速度越快，赶快把本页面分享给好友一起下载吧^_^