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~Get Your Files Here !/[2] 1. Establish Your Approach/[2] Define and communicate your vision and goals.mp4 32.7 MB~Get Your Files Here !/[4] 3. Educate and Design/[3] Shape supporting processes and technologies.mp4 28.7 MB~Get Your Files Here !/[4] 3. Educate and Design/[1] Tell your customer’s story.mp4 27.6 MB~Get Your Files Here !/[5] 4. Inspire and Innovate/[2] Strive for participation in product and service innovation.mp4 26.1 MB~Get Your Files Here !/[2] 1. Establish Your Approach/[1] Establish a broad understanding of customer experience.mp4 26.0 MB~Get Your Files Here !/[5] 4. Inspire and Innovate/[3] Use governance to propel innovation.mp4 25.4 MB~Get Your Files Here !/[2] 1. Establish Your Approach/[3] Build on a foundation of employee engagement.mp4 25.1 MB~Get Your Files Here !/[3] 2. Listen and Respond/[1] Execute a voice of the customer strategy.mp4 24.3 MB~Get Your Files Here !/[3] 2. Listen and Respond/[2] Establish key performance indicators.mp4 23.5 MB~Get Your Files Here !/[3] 2. Listen and Respond/[3] Boost the strategic value of customer service.mp4 23.1 MB~Get Your Files Here !/[5] 4. Inspire and Innovate/[1] Build a culture of customer advocacy.mp4 21.1 MB~Get Your Files Here !/[6] 5. Build on the Momentum/[2] Aspire to the highest level of leadership.mp4 20.9 MB~Get Your Files Here !/[4] 3. Educate and Design/[2] Build your dashboards.mp4 20.8 MB~Get Your Files Here !/[6] 5. Build on the Momentum/[1] Rally support for investments.mp4 19.7 MB~Get Your Files Here !/[1] Introduction/[1] What does customer experience (CX) look like.mp4 13.5 MB
~Get Your Files Here !/Ex_Files_Customer_Experience_Leadership/Exercise Files/Additional Resources.pdf 37.7 kB
~Get Your Files Here !/[3] 2. Listen and Respond/[3] Boost the strategic value of customer service.srt 6.4 kB~Get Your Files Here !/[6] 5. Build on the Momentum/[1] Rally support for investments.srt 6.4 kB~Get Your Files Here !/[4] 3. Educate and Design/[3] Shape supporting processes and technologies.srt 6.3 kB~Get Your Files Here !/[2] 1. Establish Your Approach/[1] Establish a broad understanding of customer experience.srt 6.3 kB
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~Get Your Files Here !/Bonus Resources.txt 
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