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~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/03 - Acknowledge the customer's feelings.mp4 12.0 MB~Get Your Files Here !/04 - 3. Use an Engaging Tone with Customers/01 - Use personal pronouns.mp4 11.2 MB~Get Your Files Here !/04 - 3. Use an Engaging Tone with Customers/02 - Make your writing more like speaking.mp4 11.1 MB~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/04 - When to empathize.mp4 10.6 MB~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/03 - Avoid insincere wording.mp4 9.8 MB~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/01 - Use the template as a starting point.mp4 8.7 MB~Get Your Files Here !/02 - 1. Answer the Customer's Question/01 - Read emails analytically.mp4 8.7 MB~Get Your Files Here !/02 - 1. Answer the Customer's Question/04 - Answer difficult questions confidently.mp4 8.6 MB~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/02 - Make templates customizable.mp4 8.4 MB~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/01 - Explain your process to the customer.mp4 8.0 MB~Get Your Files Here !/02 - 1. Answer the Customer's Question/02 - Anticipate follow-up questions.mp4 8.0 MB~Get Your Files Here !/02 - 1. Answer the Customer's Question/03 - Answer all of the customer's questions.mp4 7.9 MB~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/03 - Build rapport.mp4 7.8 MB~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/01 - When and how to apologize.mp4 7.7 MB~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/02 - Paraphrase the customer's situation.mp4 6.7 MB~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/02 - What to write after you apologize.mp4 5.3 MB~Get Your Files Here !/06 - 5. Customize Templates to Avoid Sounding Robotic/05 - Solution Use a template to write a customized reply.mp4 4.4 MB~Get Your Files Here !/07 - Conclusion/01 - Continue to sharpen customer service email skills.mp4 4.1 MB~Get Your Files Here !/05 - 4. If You Must Apologize, Be Sincere/05 - Challenge Write an apology email.mp4 3.7 MB~Get Your Files Here !/01 - Introduction/01 - Customer service email is not dead.mp4 3.1 MB
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~Get Your Files Here !/03 - 2. Show Customers You've Read Their Email/03 - Acknowledge the customer's feelings.srt 
~Get Your Files Here !/Bonus Resources.txt 
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